Small Business Highlight: Marc Owens of Priority One Security

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Marc Owen - Priority One SecurityEvery month we feature a business or businessperson who is doing things the right way. This means they are providing great customer experiences, creating an amazing product, and giving back to the Greenville community. This month, I’m excited to share the business and businessman who meets all three criteria: Marc Owens of Priority One Security.

Marc and Priority One Security provide security services for my own business and my home, as well as the businesses and homes of a lot of our Advisors Insurance clients. I’ve been working with him for the past 10 years and have always been more than happy with the service we received.

Meet Marc Owens of Priority One Security

Marc is the Residential Sales Manager for Priority One Security and has worked there for five years. Before joining Priority One Security, he worked for ADT for 14 years; with his experience It’s safe to say Marc knows his way around the security industry.

According to Marc, he’s enjoyed working in security because “it’s different every day and I get to meet a lot of people from different backgrounds and help them when they have a safety concern.”

A successful business relies on customer service

One of the aspects of Priority One Security that Marc enjoys the most is the customer service they provide. “We’ve been in business for about 20 years and always provide that personal touch customer service-wise that you don’t get from a lot of other businesses these days.”

They provide everything from small residential security systems to large corporate security programs, like card access or interactive programs. While they have grown to be the largest independent security company in both North Carolina and South Carolina, they are most proud of being a family-run business that originated and still remains in Greenville.

Marc shared that Priority One Security customer service is one of the aspect that differentiates them from the rest, “We make sure what we are designing is just what the customer needs, and it’s a one call touch when they need something. They aren’t transferred around to multiple call centers like they may be at big box companies. We provide the old school personal customer service that people love.”

Community focused

Priority One Security also gives back to the Greenville community that they do business with. They are members of multiple Chambers of Commerce and regularly participate in Meals on Wheels, a non profit organization that delivers home meals to people in need.

Like most people, Marc loves living and working in Greenville because of the great mix of people from all over the world and because Greenville is ever changing and growing!

I’m excited to share the great work and service that Marc and Priority One Security provide to North and South Carolina residents and am happy to have had the opportunity to work with their team for the past 10 years.

Check them out! Mark Owens